Track Your Order

Orders

ORDER HISTORY AND STATUS

To view the status of pending orders, you can visit the order history page while signed in to your account. Your orders will be itemized by number and you can view the details and status of each order by clicking on the related order number.

Changes

MAKING CHANGES TO AN ORDER

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can LOG IN to your purchase history and click the cancel button, or contact our customer service team with your request at cs@shopcrystique.com.

CANCELLING AN ORDER

We recommend you cancel your order online by logging into your account, clicking on your order, and selecting the cancel order button. You may also cancel your order by contacting customer service at cs@shopcrystique.com, Please be advised that due to time differences, we cannot guarantee customer service will receive your request before the order ships.