What is GB's Warranty Policy?
We’re confident in the quality of our products and guarantee them under a warranty that starts the day you order them.
All products are covered for 30 days post purchase. In the case that your product is damaged within 30 days you can submit a ticket with Customer Experience for assistance.
Some exclusions apply including final sale items, items that were not properly cared for and lost or stolen items.
What should I do if I receive a defective item?
If you receive a defective item, we recommend that you get in touch with our Customer Experience Team as soon as possible. Please provide photos of the defective product to help us assess the issue.
Depending on the situation, you may be eligible for a replacement, a store credit, or a refund.
Do final sale items come with a warranty?
Final sale items fall under a separate warranty and are covered for 30 days post purchase. Damage to these items must be reported within this time frame to be considered for replacement.